Refund policy

Returns & Exchanges

We want you to love your Everbound purchase! If you're not completely satisfied, we're here to help.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging (where possible).
  • Include proof of purchase or your order number.

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable.

Exchanges

We're happy to exchange items if they arrive:

  • Damaged
  • Defective
  • Incorrect due to our error

Please contact us within 7 days of receiving your order and include photos of the item and packaging so we can resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns or exchanges on:

  • Used products
  • Personalized or custom-made items
  • Items returned damaged due to misuse
  • Gift cards (if applicable)

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery with:

  • Your order number
  • Photos of the item
  • Photos of the packaging

We'll work with you to provide a replacement or refund as appropriate.

Need Assistance?

If you have any questions about your order, we're always happy to help.

Simply contact us through our website or email our customer support team, and we'll get back to you as soon as possible.